Shipping Policy

🚚 Shipping Policy – Petshaat

At Petshaat, we are committed to delivering your pet’s favorite products quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed on https://petshaat.com/.

By placing an order with us, you agree to the terms described below.

1. Order Processing Time

1. All orders are processed within 24–48 hours after confirmation
2. Orders placed on weekends or public holidays may be processed on the next business day
3. Once your order is processed, it will be prepared for shipment and handed over to our delivery partners

2. Delivery Coverage

1. We currently deliver across Bangladesh
2. Delivery availability may vary depending on your location
3. Remote or rural areas may require additional delivery time

3. Estimated Delivery Time

Our estimated delivery time is as follows:

1. Inside Dhaka: 1–3 business days
2. Outside Dhaka: 2–5 business days

Please note that delivery times are estimates and may vary due to factors such as weather conditions, transportation issues, or courier delays.

4. Shipping Charges

1. Shipping charges may vary depending on your location, order size, and weight
2. Any applicable delivery charges will be clearly displayed at checkout
3. Occasionally, we may offer free shipping promotions on selected orders or campaigns

5. Order Tracking

1. Once your order is shipped, you may receive a confirmation message or call
2. Tracking details may be provided (if applicable) so you can monitor your shipment status
3. For updates, you can also contact our support team directly

6. Delivery Process

1. Our delivery partner will attempt to deliver your order to the provided address
2. Please ensure that someone is available to receive the order
3. Customers may be contacted via phone before or during delivery

7. Failed Delivery Attempts

Delivery may fail due to the following reasons:

1. Incorrect or incomplete address
2. Customer not available at the delivery location
3. Phone number unreachable

In such cases:

1. The delivery may be reattempted
2. If multiple attempts fail, the order may be cancelled

8. Delays in Shipping

While we strive to deliver orders on time, delays may occur due to:

1. High order volume during sales or promotions
2. Natural disasters or unexpected disruptions
3. Courier or logistics issues beyond our control

We appreciate your patience and understanding in such situations.

9. Damaged or Missing Items

1. If you receive a damaged or incorrect product, please report it within 3 days of delivery
2. Provide clear photos or videos as proof
3. We will arrange for replacement or refund as per our Return & Refund Policy

10. International Shipping

1. Currently, Petshaat does not offer international shipping
2. Orders can only be delivered within Bangladesh

11. Changes to Shipping Policy

Petshaat reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

12. Contact Us

If you have any questions or need assistance regarding shipping, please contact us:

🌐 Website: https://petshaat.com/

📞 Phone/WhatsApp: 01832939916