Refund Policy

🔄 Refund & Return Policy – Petshaat (Pets Haat | Online Pet Shop)

At Petshaat, customer satisfaction is our top priority. We are committed to ensuring that you and your beloved pets receive the best quality products and service. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted when you shop at https://petshaat.com/.

By placing an order with us, you agree to the terms stated below.

1. Return Eligibility

We accept returns under the following conditions:

1. The product received is damaged, defective, or broken
2. You received the wrong item (different from what you ordered)
3. The product is expired or near expiry (for food items)

To be eligible for a return:

1. The item must be unused, unopened, and in its original packaging
2. You must provide proof of purchase (order ID, invoice, or receipt)
3. The return request must be made within 3 days of delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

1. Opened or used pet food
2. Perishable items or treats (unless defective)
3. Grooming products that have been opened
4. Litter products after use
5. Clearance or discounted items (unless damaged)

3. Return Process

To initiate a return, please follow these steps:

1. Contact our support team via phone or WhatsApp at 01832939916 within 3 days of receiving your order
2. Provide your order number and clear photos/videos of the issue
3. Our team will review your request and confirm eligibility
4. Once approved, you will be instructed on how to return the product or arrange pickup

4. Refund Policy

Once your returned item is received and inspected:

1. If approved, your refund will be processed within 5–7 business days
2. Refunds will be issued via the original payment method or alternative method (such as mobile banking), depending on the situation
3. In case of Cash on Delivery (COD) orders, refunds may be issued via bKash/Nagad or bank transfer

5. Replacement Policy

Instead of a refund, customers may choose to receive a replacement product if:

1. The item is damaged or defective
2. The wrong product was delivered

We will arrange replacement delivery at no additional cost (if the issue is from our side).

6. Shipping Charges

1. Return shipping is free if the return is due to our error (wrong/damaged/defective item)
2. If the return is due to customer preference (e.g., change of mind), the customer may bear the delivery charges
3. Original delivery fees are non-refundable, unless the return is due to our mistake

7. Order Cancellation

1. Orders can be cancelled before shipment by contacting our support team
2. Once the product has been shipped, cancellation may not be possible
3. If cancelled successfully, a full refund will be processed

8. Late or Missing Refunds

If you haven’t received your refund yet:

1. First, check your bank/mobile wallet account
2. Contact your payment provider, as processing time may vary
3. If the issue persists, contact us directly for assistance

9. Changes to This Policy

Petshaat reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out:

🌐 Website: https://petshaat.com/

📞 Phone/WhatsApp: 01832939916